Absolutely! Orders are normally dispatched the next working day. Once shipped, you’ll receive an email with a tracking number. Click the tracking link to view real-time updates.

Tip: If you don’t see the email, check your spam/junk folder before contacting us via our Contact Us page.

Yes—if you contact us within 2 hours of placing the order, we can update your design or artwork. Just message us through our Contact Us page.

This usually happens due to a billing address mismatch.

Your bank pre-authorises the payment, which may appear as a temporary charge. This will automatically disappear within 24 hours to 3–5 business days, depending on your bank.

If you didn’t receive an order confirmation email or success message, your order did not go through and you’ll need to purchase again.

Don’t worry—you will NOT be charged twice.

As soon as your product is dispatched, you’ll receive a tracking email. Click the link inside to see where your order is on its journey.

Orders can only be cancelled within 2 hours, and only if production has not started.

Because our products are made to order, once printing begins, cancellations cannot be accepted.

Use cold or lukewarm water, mild soap, and a soft cloth/sponge. Air dry only—do not use heat or tumble dry.

Premium micro-weave fabric for smooth glide + anti-slip natural rubber base for maximum stability. Ideal for gaming, creative work, and productivity.

Because each pad is hand-printed and cut, a slight variance of ±1–3cm can occur. This is normal for all premium fabric mousepads.

Worldwide! If your country doesn’t appear at checkout, contact us and we can add it manually.

Orders to the EU and USA do not incur customs charges.

For other regions, local customs charges may apply depending on your country’s regulations.

Because every pad is made to order, all returns are handled case-by-case.

If your product arrives damaged or faulty, please contact us via the Contact Us page with your order details and photo evidence.

If the issue is due to customer error (incorrect design upload, wrong size chosen, etc.), returns cannot be accepted.