Shipping policy

Last updated: 29/11/2025

We work to provide reliable and efficient worldwide shipping.

Processing Time

All mousepads are custom-made.
Processing takes 3–5 business days before shipping.

Estimated Shipping Times

• Ireland/UK: 10–15 days

• EU: 10–15 days

• US/International: 12–20 days

⚠ Shipping may take longer during peak seasons (e.g. Christmas).

Tracking

A tracking number will be sent to your email once your order ships.

Wrong Address

Customers must ensure all shipping information is correct.
Orders shipped to an incorrect address cannot be refunded or replaced.

Lost or Damaged Packages

If your order is lost or arrives damaged, contact us at support@mypad.store.